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Vector-based Natural Language Call Routing
Jennifer Chu-Carroll
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Bob Carpenter
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Paper Details:
Year: 1999
Venue:
CL |
Citations
URL
PartsID: A Dialogue-Based System for Identifying Parts for Medical Systems
Amit Bagga
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Tomek Strzalkowski
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G. Bowden Wise
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MIMIC: An Adaptive Mixed Initiative Spoken Dialogue System for Information Queries
Jennifer Chu-Carroll
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Learning to Predict Problematic Situations in a Spoken Dialogue System: Experiments with How May I Help You?
Marilyn Walker
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Irene Langkilde
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Jerry Wright
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Allen Gorin
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Diane Litman
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Learning to Model Domain-Specific Utterance Sequences for Extractive Summarization of Contact Center Dialogues
Ryuichiro Higashinaka
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Yasuhiro Minami
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Hitoshi Nishikawa
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Kohji Dohsaka
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Toyomi Meguro
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Satoshi Takahashi
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Genichiro Kikui
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Relative Rank Statistics for Dialog Analysis
Juan Huerta
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Automated Quality Monitoring for Call Centers using Speech and NLP Technologies
G. Zweig
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O. Siohan
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G. Saon
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B. Ramabhadran
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D. Povey
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L. Mangu
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B. Kingsbury
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Data-Driven Strategies for an Automated Dialogue System
Hilda Hardy
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Tomek Strzalkowski
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Min Wu
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Cristian Ursu
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Nick Webb
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Alan Biermann
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R. Bryce Inouye
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Ashley McKenzie
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A Phonotactic Language Model for Spoken Language Identification
Haizhou Li
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Bin Ma
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Using Dialogue Representations for Concept-to-Speech Generation
Christine H. Nakatani
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Jennifer Chu-Carroll
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Variant Transduction: A Method for Rapid Development of Interactive Spoken Interfaces
Hiyan Alshawi
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Shona Douglas
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Dialogue Management for an Automated Multilingual Call Center
Hilda Hardy
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Tomek Strzalkowski
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Min Wu
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Dialog Input Ranking in a Multi-Domain Environment Using Transferable Belief Model
Hong-I Ng
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Kim-Teng Lua
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Using Semantic and Syntactic Graphs for Call Classification
Dilek Hakkani-Tür
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Gokhan Tur
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Ananlada Chotimongkol
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Building Effective Question Answering Characters
Anton Leuski
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Ronakkumar Patel
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David Traum
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Brandon Kennedy
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Technical Support Dialog Systems:Issues, Problems, and Solutions
Kate Acomb
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Jonathan Bloom
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Krishna Dayanidhi
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Phillip Hunter
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Peter Krogh
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Esther Levin
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Roberto Pieraccini
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Multi-slot semantics for natural-language call routing systems
Johan Boye
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Mats Wirén
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A Two-Stage Domain Selection Framework for Extensible Multi-Domain Spoken Dialogue Systems
Mikio Nakano
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Shun Sato
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Kazunori Komatani
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Kyoko Matsuyama
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Kotaro Funakoshi
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Hiroshi G. Okuno
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Predicting Tasks in Goal-Oriented Spoken Dialog Systems using Semantic Knowledge Bases
Aasish Pappu
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Alexander Rudnicky
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No URLs Found
Field Of Study
Task
Information Retrieval
ASR
Text Categorization
Language
English
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