Are Large Language Models Reliable Judges? A Study on the Factuality Evaluation Capabilities of LLMs GEM WS

Xue-Yong Fu | Md Tahmid Rahman Laskar | Cheng Chen | Shashi Bhushan Tn |

AI Coach Assist: An Automated Approach for Call Recommendation in Contact Centers for Agent Coaching ACL

Md Tahmid Rahman Laskar | Cheng Chen | Xue-yong Fu | Mahsa Azizi | Shashi Bhushan | Simon Corston-oliver |

Building Real-World Meeting Summarization Systems using Large Language Models: A Practical Perspective EMNLP

Md Tahmid Rahman Laskar | Xue-Yong Fu | Cheng Chen | Shashi Bhushan TN |

BLINK with Elasticsearch for Efficient Entity Linking in Business Conversations NAACL

Md Tahmid Rahman Laskar | Cheng Chen | Aliaksandr Martsinovich | Jonathan Johnston | Xue-Yong Fu | Shashi Bhushan Tn | Simon Corston-Oliver |

Developing a Production System for Purpose of Call Detection in Business Phone Conversations NAACL

Elena Khasanova | Pooja Hiranandani | Shayna Gardiner | Cheng Chen | Simon Corston-Oliver | Xue-Yong Fu |

An Effective, Performant Named Entity Recognition System for Noisy Business Telephone Conversation Transcripts COLING WNUT WS

Xue-Yong Fu | Cheng Chen | Md Tahmid Rahman Laskar | Shashi Bhushan Tn | Simon Corston-Oliver |

Entity-level Sentiment Analysis in Contact Center Telephone Conversations EMNLP

Xue-yong Fu | Cheng Chen | Md Tahmid Rahman Laskar | Shayna Gardiner | Pooja Hiranandani | Shashi Bhushan Tn |

Improving Punctuation Restoration for Speech Transcripts via External Data EMNLP WNUT

Xue-Yong Fu | Cheng Chen | Md Tahmid Rahman Laskar | Shashi Bhushan | Simon Corston-Oliver |