Turn-Level User Satisfaction Estimation in E-commerce Customer Service ACL ECNLP IJCNLP

Runze Liang | Ryuichi Takanobu | Feng-Lin Li | Ji Zhang | Haiqing Chen | Minlie Huang |

REPT: Bridging Language Models and Machine Reading Comprehension via Retrieval-Based Pre-training Findings

Fangkai Jiao | Yangyang Guo | Yilin Niu | Feng Ji | Feng-Lin Li | Liqiang Nie |

KACE: Generating Knowledge Aware Contrastive Explanations for Natural Language Inference ACL IJCNLP

Qianglong Chen | Feng Ji | Xiangji Zeng | Feng-Lin Li | Ji Zhang | Haiqing Chen | Yin Zhang |

AliMe Chat: A Sequence to Sequence and Rerank based Chatbot Engine ACL

Minghui Qiu | Feng-Lin Li | Siyu Wang | Xing Gao | Yan Chen | Weipeng Zhao | Haiqing Chen | Jun Huang | Wei Chu |