Agent-in-the-Loop: A Data Flywheel for Continuous Improvement in LLM-based Customer Support EMNLP

Cen Zhao | Tiantian Zhang | Hanchen Su | Yufeng Zhang | Shaowei Su | Mingzhi Xu | Yu Liu | Wei Han | Jeremy Werner | Claire Na Cheng | Yashar Mehdad |

Incremental Summarization for Customer Support via Progressive Note-Taking and Agent Feedback EMNLP

Yisha Wu | Cen Zhao | Yuanpei Cao | Xiaoqing Xu | Yashar Mehdad | Mindy Ji | Claire Na Cheng |